ORDERS AND PAYMENTS

The Customer can choose from the following payment methods:

  • Credit card (Visa, Mastercard, American Express, Maestro);
  • PayPal;
  • Klarna*

The payment system only accepts Visa, Mastercard, American Express and Maestro.

For payments made via PayPal, the Customer will be redirected to a page on the PayPal website, where once they have entered their email address and password, they will be able to make the payment. Payments can only be made via verified Paypal accounts. The Customer must therefore connect to the Paypal website.

All card details are managed directly by banks (Payment Service Provider) specialised in the management of online payments; and all PayPal details are managed directly by PayPal. The details are encrypted through the latest encryption systems, which prevent them from being used by third parties, and are not shared with DROP but are sent directly to the bank or to Paypal.

If the payment is made via credit card or PayPal, the transaction must be authorised when the order is placed. If the payment is not authorised by the relevant managing party, DROP will not accept the order.

DROP reserves the right to request additional information from the Customer (for example, telephone number) or a copy of a document proving their ownership of the credit card, purely for the purpose of carrying out the necessary credit card payment checks and further protecting and safeguarding the Customer themselves. If the requested documentation is not provided, DROP reserves the right to refuse the order.

If the order is cancelled or if it is not accepted, DROP shall reimburse the Customer, as soon as possible, for all sums already paid. The sums paid by the Customer to DROP shall be refunded via the same payment method used by the Customer to place the order. Refunds shall be processed in line with the time frames and methods provided for by the manager of the relevant payment method. Where the recipient of the order indicated in the order proposal is not the same as the individual who made the payment for the sums due, the refunded sums, in the event that the order is cancelled or if it is not accepted or if the Customer’s right of withdrawal is exercised, shall in any case be paid to whoever made the payment.

For online sales, pursuant to Art. 22 of Presidential Decree n. 633 of 26/10/1972 and Article 2(oo) of Presidential Decree n. 696 of 21 December 1996 (as confirmed by Resolution n. 274/E of 5 November 2009), the seller is not required to issue an invoice (or a receipt or tax receipt) to the consumer buyer (i.e. without a VAT number). Nevertheless, the Customer may ask DROP to issue a tax invoice if they would like one during the purchase process. In this case, DROP will send the requested invoice to the email address indicated by the Customer when they created their account or on the order form. For the purpose of issuing the invoice, the details provided by the Customer when placing the order shall take precedence. Once the invoice has been issued, the details stated on it cannot be changed. The Customer is therefore encouraged to closely check the details they have entered before placing the order. If the invoice is not requested during the purchase process, under no circumstances can it be requested or issued at a later date. If the Customer does not request an invoice, DROP shall however send a purchase receipt, which has no validity for tax purposes, but is useful purely for assistance and guarantee purposes, to the email address or physical address indicated by the Customer when they created their account or on the order form.


*Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.